Public Works Division - FAQ's Meter Installation Project 2007-2008
1. Why is my water meter being replaced?
Over time, water meters become less accurate and can provide inaccurate water readings. By replacing meters, our city will be able to bill more accurately and efficiently for water usage. In addition, the new system will include an automatic meter reading technology that will save labor time, prevent any recording errors, minimize wear and tear on vehicles, minimize the need for the city to go on the private property of residents, and potentially allow water line leaks to be identified earlier by analysis of data collected.
2. Does this mean my bill will be increasing?
Not necessarily. In cases where rates remain consistent, the new meters will simply record consumption more accurately. Once all meters are installed, metered rates will be established. Depending on usage, your bill may increase or decrease. The new system will ensure fairness and equality for all the residents and businesses in Reedley from this point forward.
3. When will this work be performed?
The work will be started around August of this year. The entire project will take approximately 9 months. In most cases the transition will be completely transparent and will not affect the residents. The work will be performed during normal working hours of 8:00 AM – 5:00 PM.
4. How will this affect my service?
A contractor will come to your residence and replace your meter. The water meter will be checked to verify that water is presently not in use. If no water is being used the meter will be replaced. There will be interruption of service for approximately 30 minutes during the change, but after that it will be the same great service (and even better) that you’ve come to expect.
5. How long will it take?
In most cases, it’s a simple procedure that will require about 30 min. If you’re currently a flat-billed customer, your installation time will be closer to 1hour.
6. How do I know who is authorized to do the work?
We have contracted with Johnson Controls to conduct this service. They will be driving JCI/PVI trucks, wearing bright yellow shirts with identified by “JCI/PVI Meter Replacement Team” and carrying appropriate identification.
7. Do they need to come inside my house?
No, all meters are located outside of the homes.
8. I’m on vacation or not available that day. Whom do I call?
In most cases it will not be necessary for anyone to be home. The majority of the work will take place near the street in the meter box. If you have any questions or concerns, contact the Water System Supervisor at (559) 351-8446.
9. Why was I not able to turn on my water after the meter was installed?
In rare instances, the main cut-off valve to your home may be left off. This will occur when the Johnson Controls installation team is not able to pressurize your home following the installation. The normal cause of this condition is when an inside spigot is opened during the installation and subsequently left open. The water is not turned back on to ensure a sink or bath tub does not overflow with the resident not home to turn the water off. In these cases, your water will be left off and a door hanger will be left on your door providing you a point of contact to call to have your water turned back on immediately. All customers will now have a special valve placed in the meter box on the house side for their convenience to turn water on or off.
10. Is there any Special Care or maintenance that I need to do to my new meter?
No, your new meter does not require any maintenance by the homeowner. As before, the City will take care of all maintenance. However, please know that this new meter has transmitting technology on it that allows our meter readers to read the meter with a lap top computer.
11. I still have questions, where can I get additional information?
For information regarding the water rate increase, please click here The City is working with Johnson Controls to answer everyone’s questions as thoroughly as possible. Residents may contact the Water System Supervisor at (559) 351-8446.